Shipping policy

Shipping Policy

Effective Date: 23.04.2025

At Quran Co Ltd, we are committed to delivering your order in a timely, reliable, and secure manner. Please read the information below to understand how and when your order will be processed and delivered.

🚚 Order Processing

Once your order is placed, you will receive an automatic order confirmation email. We then begin processing your order which includes picking, packing, and preparing for shipment.

When your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

Please note: During peak seasons such as Ramadan, Eid, and Hajj, processing times may take slightly longer due to high order volumes.

📦 Delivery Estimates

Region	Estimated Delivery Time
UK	5–7 working days
Europe	7–14 working days
International	14–30 working days

These timeframes are estimates and may vary due to factors such as customs clearance, local postal delays, or courier backlogs (e.g., Royal Mail delays in the UK or Europe).

Please only contact us if your order has not arrived after the estimated timeframe has passed.

📍 Courier Services Used

We primarily use the following delivery services:

Royal Mail Tracked Service
Track your delivery here: Royal Mail Tracking
DPD (for larger packages)
Track your delivery here: DPD Tracking

The selected courier depends on the size, weight, and value of your order. Your tracking number will be included in your dispatch email.

🌍 International Deliveries & Customs

For international orders:

Once your package arrives in your country, it will go through customs clearance and then be handed over to your local courier or national postal service.
Customs processing times vary by country and may delay delivery.
Duties, taxes, or import fees, if applicable, are the responsibility of the customer.

❗ Order Not Received After 30 Working Days?

If more than 30 working days have passed and you have not received your order, please email us at info@aminyasmin.co.uk with your:

Order number
Full name
Delivery address

We will investigate the delay and offer a resolution, including a possible replacement or refund.

🛡 Shipping Insurance & Responsibility

If you are returning a product worth over £50, we recommend:

Using a trackable shipping service
Purchasing shipping insurance

Please note: We are not responsible for items lost or damaged in return transit.

For Return & Refunds, please refer to our full Return Policy.

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